Quick answers for wholesale buyers (updated November 2026)
Q: What is your minimum order quantity (MOQ)?
A: The MOQ starts from 50 pieces per model per colour. Mixed trial orders are welcome: you may combine several models in one order as long as each model and colour reaches the MOQ.
Q: How long does production take?
A: Production normally takes 8-15 days after the order is confirmed, depending on the quantity and whether custom printing is involved. We check the fit and camera cut-outs for every model before packing.
Q: How do I get a quotation or price list?
A: Send us your model list, the case type and the quantity for each model. We reply with the catalogue, unit prices and real product photos within 24 hours. We do not publish a fixed price list online because the unit price depends on the case type, quantity and packaging you choose.
Q: Can you print our logo or make custom packaging?
A: Yes. OEM and ODM orders are welcome, including custom logo printing and custom packaging. Standard packing is one OPP bag per piece; other packing options can be discussed when we prepare your quotation.
Q: Which phone models do you cover?
A: We regularly develop cases for TECNO, Infinix, itel, Villaon, Samsung and iPhone models, including TPU back covers, matte cases, leather flip covers, pouches and tempered glass. Send us your model list and we will confirm availability for each one.
Q: How will my order be shipped, and can I track it?
A: We can deliver to your forwarder in China, or arrange DHL, air freight or sea freight. Once the goods leave, we share the tracking number. Tell us your destination city or port and we will include the freight options in the quotation.
Q: Can I order samples first?
A: Yes, small trial quantities and mixed model orders are accepted, so you can check quality and fit before a larger order. Ask us for the sample options when you request your quotation.
Q: Who should I contact?
A: Jane (Sales) on WhatsApp +86 177 8684 2678, Daniel (Sales) on WhatsApp / WeChat +86 135 8056 5267, or email first538@163.com. We reply within 24 hours.
More questions — original FAQ entries below
Q:Are you factory or trade company ?
A:We are manufacturer of kinds of phone case for mobile phone and tablet, TPU ,PU and some other phone cases as you need.We also can buy all kinds of other products according to customer’s demands and send them together with your order to save shipping freight for you.
Q: Which packages do you need ?
1) free for OPP bag;
2) extra charge for Plastic bag / Retail box / Blister box
3) Other kinds you prefer please send us pictures for reference
Q:Lead time
A: Our delivery time is about 7--15 workdays after accepting your payment，OEM orders take more days
Q: How much the transportation freight will be?
A: The freight is depended on the weight & packaging size and your area.
Q: Can you accept small orders?
A: Yes, small orders are accepted. Mix models and designs are also acceptable.
Q:Can I get the samples?
A: Yes, you pay for the shipping freight only if small quantity.
Q:Can you print our own logo on our products?
A: Yes, we can do that as you need, OEM & ODM design are both welcome.
Q: What kind of payment do you accept?
A:We accept T/T，Western Union，alipay，wechat code and so on
Q:How can I get your price list?
A:Please contact us on trade manager, send us an inquiry, send email or call us then we can send you the price list and more information by email
WhatsApp / WeChat — Jane (Sales): +86 177 8684 2678 | Daniel (Sales): +86 135 8056 5267
Email — first538@163.com | www.e11phone.com
We normally reply to inquiries within 24 hours.
